Terms and conditions of Black Diamond LED Perfect Sun
90 day warranty I 2 year limited warranty
What is covered
(All sales are final, outside of the 1 light trial per customer-- see 90-day warranty below)
Free Shipping of parts ONLY in the USA, excluding Alaska and Hawaii.
Black Diamond LED Grow Lights products are warranted against defects in materials and/or workmanship for a period of two years from the original date of purchase. During the warranty period, Black Diamond Perfect Sun LED will either repair or replace any covered, defective product. Repair means we will ship you parts for you can repair the light.
What is not covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Black Diamond Perfect Sun LED to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
Return shipping fees are the responsibility of the customer. Black Diamond will ship the repaired light or replacement for free.
How to Obtain Warranty Service
In order to enforce the rights under this warranty, the purchaser must notify Black Diamond Perfect Sun LED of a warranty claim by contacting a Back Diamond Perfect Sun LED. Click on the contact link. At this time, the purchaser will be called upon to provide proof of purchase. Black Diamond Perfect Sun LED will either attempt to assist in troubleshooting, request photos showing defect, or issue return instructions. Upon receipt and review of the defective product, Black Diamond Perfect Sun LED will repair or replace, and return as soon as possible.
90 day Warranty
Neil is so confident that you will be blown away by the performance of Black Diamond Perfect Sun LED lights that he will let you try it for a full 90 days, and if you are not completely satisfied with the light, then you can get a full refund if the following requirements are met. (Customer is responsible for shipping the light back in the original package)
Eligibility requirements are as follows:
90 days test begins from the date of purchase
Offer valid for one light
Offer valid for original purchaser only
Offer valid for first purchase of Black Diamond Perfect Sun LED products only
Offer valid for returns only
Must be in original packaging, including everything, all cardboard inserts, foam, etc. Hangers must be removed and put in a zip-lock bag. (If not in original packaging, $70 is deducted from the refund. If scratches on the light $70 are deducted from the refund.)
Product must be returned in “like new” condition and in original packaging
Offer valid for direct purchasers only. Customers purchasing via authorized resellers are subject to policies of reseller
(If you are buying a light to test it because you are not fully convinced, be sure to buy only one light because the 90 days test warranty only covers one light.)
How to Obtain Refund Service
In order to enforce the rights under this warranty, the purchaser must notify Black Diamond Perfect Sun LED of a warranty claim by contacting Back Diamond Perfect Sun LED. At this time, the purchaser will be called upon to provide proof of purchase. Black Diamond Perfect Sun LED will request photos showing the light is in new condition, and if so will send return instructions. Upon receipt and review of the product, Black Diamond Perfect Sun LED will send a full refund of the light's price. (Customer is responsible for return shipping.) If after inspection, the light is not in new condition, only a partial refund will be given.
Damage Claim Policy & Procedure
Currently, only a few Black Diamond Perfect Sun LED Grow Lights were damaged during shipments. In the unfortunate event that damages do occur, the following procedure and timeline must be followed in order to ensure the quick delivery of a replacement system and a claim being filed with the damaging carrier.
When the customer receives their Black Diamond Perfect Sun LED Grow Light, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.
Customer will then inspect contents alongside the delivering driver.
Significant damages should be refused by the customer and signed off on by the driver.
Damages not noticed and seen with driver present may still be claimed as concealed damages.
A BLACK DIAMOND PERFECT SUN LED representative MUST BE NOTIFIED OF THE DAMAGES (refused or concealed) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a replacement, and or financial penalties.
The assigned Black Diamond Perfect Sun LED representative will require pictures and a description of the damages.
Once the required pictures and descriptions are received, a pick-up of the damaged product and the shipment of a replacement product will be scheduled.
Provided that all of the above requirements are met, Black Diamond Perfect Sun LED will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy.
Black Diamond Perfect Sun LED Grow Lights products were designed with the intention of creating an ideal growing environment for plants, vegetables, fruits, and herbs as a solution to the dilemma of certain locales and outdoor climates being unsuitable for growing and producing healthy plants.
Black Diamond Perfect Sun LED Grow Lights products are to be used for lawful purposes only. It is the responsibility of you as the purchaser to know and abide by all laws pertaining to the use of your Black Diamond Perfect Sun LED Grow Lights product.
Black Diamond Perfect Sun LED Grow Lights will not be held liable for any unlawful state or federal activity arising out of the post-sale use of our products. By purchasing a Black Diamond Perfect Sun LED Grow Light product, you are agreeing to the terms & conditions, confirming that you as the purchaser are attesting to the lawful use of our product and are thereby solely responsible for acting in conformance with all applicable regulations.